Shipping policy

Shipping Policy

We ship across India. Here's exactly what happens after you place an order.

Where we ship

We currently deliver pan-India only. We do not ship internationally at this time. If your PIN code is serviceable by our courier partner, you'll be able to complete checkout normally.

Order processing

Orders are processed within 1–2 working days of being placed. Orders placed on Sundays or public holidays are processed on the next working day.

Delivery timelines

Once dispatched, orders are typically delivered in 3–10 working days, depending on your location. Metro cities are usually at the faster end of that range; remote and non-metro PIN codes may take longer.

These timelines are estimates, not guarantees. Delivery can be delayed by weather, strikes, regional restrictions, festival-season volumes, or other events outside our control.

Shipping charges

Shipping is charged based on order weight and delivery location, and is calculated automatically at checkout before you pay. You will always see the exact shipping amount before confirming your order.

Cash on Delivery (COD)

COD is available across serviceable PIN codes in India. A COD handling fee may apply and will be shown at checkout. Please keep the exact amount ready at the time of delivery.

Tracking your order

As soon as your order is dispatched, we'll email you a tracking link. Our logistics are handled by Shiprocket and their partner courier network. You can track your shipment at any time using that link.

Failed or refused deliveries

Our courier partners will attempt delivery up to three times. If all attempts fail — because nobody was available, the address was incorrect or incomplete, or a COD order was refused — the shipment is returned to us.

For prepaid orders returned this way, we will refund the order value after deducting actual shipping and return-shipping costs. For repeatedly refused COD orders, we reserve the right to restrict COD on future orders from that address.

Incorrect address

Please double-check your shipping address and phone number before you pay. Once an order is dispatched, we cannot change the delivery address. If you spot a mistake immediately after ordering, contact us straight away and we'll try to help — but we can't promise it in time.

Damaged or missing parcels

If your parcel arrives damaged, tampered with, or is marked delivered but hasn't reached you, contact us within 48 hours of the delivery timestamp with your order number and photos where relevant. We'll raise it with the courier and sort it out.

Contact us

Nirmay (GummyChums)
E-128B, Ganesh Nagar, Jaipur, Rajasthan 302019, India
Email: support@gummychums.com